Making a little space
This is the whole deal for the Space Records Desktop subscription. If anything here surprises you, that's a bug - tell us.
Every account gets one 14-day free trial of Space Records Desktop. It needs no card, so when it ends nothing can be charged: the app simply shows the plan page again.
The trial can't be restarted on the same account, and it doesn't shorten or replace a plan you already have.
The monthly and annual plans renew automatically at the price shown next to the Subscribe button, in the currency shown, until you cancel. The price on the page is the full price - there are no setup fees, pre-ticked extras or hidden charges.
We email you about seven days before an annual renewal. If a renewal payment fails, your access continues while the charge is retried, and we email you a link to update your card.
A pass is a one-time payment - by Mobile Money or card - for one month or twelve months of access. It never renews and never charges again.
A pass extends your access from whichever is later: today, or the end of the time you already have. We email you before a pass runs out.
Cancel in one click on the desktop page. You keep access until the end of the period you've already paid for, and nothing more is charged after that.
You can resume renewal any time before that end date, also in one click. We confirm a cancellation by email, including the exact date access ends.
If a plan or pass lapses, your Spaces, rooms and results are never deleted or hidden. They stay on your phone - the phone app is free, always - and sync back to the desktop whenever a plan resumes.
If the desktop app isn't working out, ask within 14 days of your first payment and we refund it in full. Write to records@thesidneyspace.com from the email on the account.
Payments are processed by a dedicated, PCI-certified payment provider. We never see or store your card number or Mobile Money PIN; the provider shares with us only what's needed to run your plan (such as the last digits of the card, and renewal dates).
We store your entitlement (which plan, until when) against your account, and send only the emails described above - renewal and ending reminders, payment problems, cancellations and receipts. No marketing is attached to any of them.